Refund & Cancellation Policy
Wyntech Labs Pvt Ltd • Financial Integrity Protocol
1. Covered Subscription Tiers
This policy applies to digital seller membership plans purchased on the Zinetra platform:
| Plan Tier | Duration | Standard Price | With Coupon | Coins Included |
|---|---|---|---|---|
| Bronze | 3 Months | ₹1,000 | ₹950 | 2,500 Coins |
| Silver | 6 Months | ₹1,600 | ₹1,520 | 5,000 Coins |
| Gold | 9 Months | ₹2,400 | ₹2,280 | 8,000 Coins |
| Premium (VIP) | 1 Year | ₹3,000 | ₹2,000 (33% OFF) | 15,000 Coins |
| Elite (VIP) 🔥 | 2 Years | ₹5,000 | ₹2,500 (50% OFF) | 40,000 Coins |
| Diamond (VIP) 💎 | 3 Years | ₹7,000 | ₹3,500 (50% OFF) | 75,000 Coins |
2. Immediate Digital Fulfillment
Membership plans deliver instant digital entitlements upon payment capture by Razorpay. Search boost coins, verified badges, and listing slots are credited directly to your connected mobile account in real time. Because promotional coins and search boosts are immediately accessible, fulfilled subscriptions are non-refundable.
3. Automated Reversal for Failed Activations
If money is debited from your bank account or UPI application but the subscription is not activated within 15 minutes due to network latency, our automated reconciliation engine initiates a full refund to your original payment source within 3 to 5 business days.
4. Duplicate Charges
If an accidental double payment occurs due to connectivity dropouts during checkout, the duplicated transaction is auto-detected and refunded to the source account within 3 to 5 business days.
5. Help Desk & Support Escalations
For questions or priority escalation, contact our billing help desk at [email protected] with your Razorpay payment ID.